If you are unable to connect to your SharePoint site with Sharegate, there are a few things you can do to troubleshoot the issue:
1. Connect to your site in your browser, using the machine Sharegate is installed on, and using the same username and password.
Copy/paste the email address you are using from Sharegate directly into your browser, to ensure that there are no errors.
This step will ensure that:
- There is no networking issue preventing you from connecting.
- The address you provided is the right one.
- The username and password grant access to the site.
If you cannot connect with your browser, please contact your SharePoint or network administrator.
2. Connect to your site with SharePoint Designer.
Sharegate connects to SharePoint in a way that is very similar to SharePoint Designer, since both are client-side applications (as opposed to server-side).
If you cannot connect with SharePoint Designer, there is likely a configuration issue with the SharePoint server.
Here are a few things to verify:
- Client Integration is enabled.
- Web application configuration is correct.
- IIS configuration is correct.
3. Try all the authentication modes in Sharegate.
Depending on the way your SharePoint server is configured, it is possible that the default authentication mode in Sharegate will not work with your site. We recommend trying either Browser, Windows, or Manual.
For more information on this, please click here.
4. Verify your Alternate Access Mappings configuration.
In order for Sharegate to connect to your site, the address that you use within Sharegate must be listed in your Alternate Access Mappings configuration. This article will help you set this up correctly.
5. Reset IIS on the SharePoint server.
IIS (Internet Information Server) can sometimes get into a corrupted state and prevent connection to SharePoint. Running the "iisreset" command on your server will fix this situation.
Note: This solution will make the SharePoint server unresponsive for up to several minutes, so we recommend executing this outside of business hours if possible.
Things that can interfere with the connection process:
- Incorrectly configured filtering software (such as WebSense).
- If possible, disable the filtering software and attempt to connect again.
- Incorrectly configured reverse proxy site.
- If possible, try to connect directly to your SharePoint WFE without going through the reverse proxy or load balancer.
If these steps do not help you resolve your connection issue, please contact our awesome Support team who will be happy to help.