Diagnostic Mode allows you to reproduce an error and send a diagnostic report to Support. This gives them the capability to see exactly when, where, and why something is going wrong. The team will then look at the data in the report and contact you with concrete information on how to fix the issue.
- You are using Sharegate Migration
- You have encountered an error
To toggle Diagnostic Mode, go into File, and click Options.
Click Start Diagnostic Mode
You will now see the option to Include migrated documents content. This option will greatly increase the size of your report, because it will contain the actual content of all migrated files. It is best to leave it unchecked unless the problem is directly linked to file content.
Diagnostic Mode is now active, and collecting information.
You must reproduce your error, as it was occurring before.
Once you have reproduced the error, click the Diagnostic tab at the top of the screen.
Click Send Report
Enter your information, and click Send Report.
If you want to go back, click Resume, and Diagnostic Mode will continue to collect information.
If you are working offline, or have firewalls that are preventing you from sending the report, you can click Save to Disk. This will create an archived file (.zip) of the report, which you can then send out at a later time.
When you stop Diagnostic Mode, you will loose all diagnostic data collected up to then.
To stop Diagnostic Mode, click the Diagnostic tab at the top of the screen, and click Stop & Discard.
You will see a warning message explaining that you will lose all information when you stop Diagnostic Mode.
Click Stop & Discard
If you have changed you mind and do not want to stop Diagnostic Mode, click Resume.
It is important to note that Sharegate takes the protection of your data very seriously.
You can rest assured that Diagnostic Mode only collects data that is relevant to solving the migration issue.
All information is stored securely in Azure and merely serves to diagnose the problem.
For more information on customer data and privacy, please see section 6 of the End User License Agreement.
If you have any further concerns, please contact our great Support team, who are always happy to help.